Non-emergent reports include situations or incidents of suspected child abuse and neglect that do not require immediate attention or the victim is not in immediate danger.
Example: The victim is safe with a care provider for the next 5 business days.
If the report does not meet the criteria to utilize the non-emergent reporting system, please proceed in calling the LA County Child Protection Hotline at 1-800-540-4000 to make a verbal report as soon as possible.
As defined in the CANRA (PC 11164-11174.3) and California Attorney General's Child Abuse Prevention Handbook: To many, child abuse is narrowly defined as having only physical implications. In reality, child abuse includes:
Physical abuse; unlawful corporal punishment or injury
General and severe neglect
Sexual abuse; sexual assault; exploitation
Willful cruelty or unjustifiable punishment; emotional maltreatment
New users may register for an account by clicking on the "New Non-LA county employee registration" link at the bottom of the login page and completing the online registration form.
LA County employees can log in using their employee number (e123456) and Internet password.
To retrieve a forgotten email address, you may click on the “Forgot Email Address?” link on the Login page and start the email recovery process. Enter your full name and phone number. If the information you entered matches the system your email address will be displayed in the Email Address field on the Login page.
If you would like to change the email address you registered as please login and proceed to the “Edit Profile” page under the “Account” Menu.
To retrieve a forgotten password, you may click on the “Forgot Password?” link on the Login page. Enter your email address on the Forgot Password page and click on Reset Password. The system will then send you an email with the subject titled “Password Reset Request”. Once you click on the email’s link you will be required to answer three security questions. If the questions are answered correctly the system will prompt you to enter a new password. Click on submit to complete the password recovery process. Please note there is an expiration time of 60 minutes for you to complete
this process otherwise you will be required to start the password reset again.
After 12 months of inactivity you will receive an email notification with information on how to re-activate your account. If you do not use your account for 2 years, the system will deactivate your account and you will be required to complete the user registration again in order to use the system.
After you have successfully created an account and log into the system, you may click on the “Report an Abuse”. You will then be required to answer a few questions and click “Submit”. If any of the questions are answered “Yes” you will be prompt to call the Child Protection Hotline at (800) 540-4000 to make a verbal report. If all the questions are answered “No” you will proceed to a set of forms that will be required to be filled out. You may also save your report to be continued at a later time by clicking on the “Save” button at the bottom.
To retrieve a saved report you may return to the Home page where a list will be displayed showing all the reports that have been saved or submitted. For saved reports, a “Draft” will be displayed on the Status. You may click on the Report Numbers to continue with your saved reports.
Once you initiate your report online you will have up to 24 hours to complete and submit the report. If a report is not completed in 24 hours, you will receive an email alert prompting you to complete it within 48 hours.
On the Home page, you will see a list of reports you submitted. Click on the report number hyperlink to view or print a report as needed. Once a report is submitted, you will not be able to make any changes to the report. Please note, to ensure the information you report is confidential and secure, you cannot view a submitted report that is over 60 days old.
No, the identity of the person making the report is confidential pursuant to Penal Code 11137(d), 11167(d). The Penal Code is such that the reporter’s identity may be disclosed only to certain authorized parties, i.e., law enforcement and child protection personnel. Also, a mandated reporter may be required to testify in court should there be a criminal case.
No. The online CARES system is processed by Child Protection Hotline social workers; it completes your mandate and also acts as your written report. You have the option to contact the Child Protection Hotline by phone or to use the online CARES system to make your report.